We firmly believe that the internet should be available and accessible to anyone and are committed to providing a website that is accessible to the broadest possible audience, regardless of ability. To fulfill this, we aim to adhere as strictly as possible to the World Wide Web Consortium’s (W3C) Web Content Accessibility Guidelines 2.1 (WCAG 2.1) at the AA level. These guidelines explain how to make web content accessible to people with a wide array of disabilities. Complying with those guidelines helps us ensure that the website is accessible to blind people, people with motor impairments, visual impairment, cognitive disabilities, and more.

Our team ensures clear and thoughtful communication with individuals with disabilities, always considering their specific needs. Any public information can be provided in alternative formats upon request.

Browns Restaurant Group is dedicated to providing accessible, barrier-free experiences for all of our guests.

Browns Restaurant Group welcomes guests with their service & guide animals. Service & guide animals are welcome in all public areas of our premises.

Guests with disabilities are welcome to be accompanied by a support person in our restaurants, and we’ll work to ensure they have full access to assist you throughout your visit.

We’re happy to welcome guests who use personal assistive devices to feel comfortable while enjoying our services and spaces. At Browns Restaurant Group, we ensure that anyone using assistive devices has the accommodations they need for an enjoyable experience.

We are committed to providing the public notice of a planned or unexpected disruption of access to one of our restaurants. When necessary, we will place a notice on our front door or the closest possible accessible area, as well as our website with information regarding the disruption and anticipated time of disruption.

We will happily provide location accessibility plans upon request. Please contact us by mail at 207A – 3540 West 41st Avenue, Vancouver, BC V6N 3E6, by email at designinquiries@brownsrestaurantgroup.com, by phone at 604-680-0885.

Browns Restaurant Group is committed to reviewing, adjusting, or eliminating any policy that doesn’t uphold or enhance the dignity and independence of individuals with disabilities.

If you have any questions or comments, feel free to send us an email.

We welcome all feedback from our guests, including those with disabilities, about their experiences at any location within the Browns Restaurant Group family. You can share your thoughts directly with us at the restaurant, by phone, or through the feedback page on our website, brownssocialhouse.com. If needed, we’re happy to provide accessible formats or communication support to make the feedback process easier—just let us know!